Reviews about Internet services, applications for computers and smartphones that are important for partners and clients. They can build a reputation, allow you to gain trust, and provide information about features and opportunities. It is also important to combat the machinations of competitors who form negative assessments and disseminate unfair information. The IT services catalog will help with this, where you can choose the most suitable option.
Features of the offer
The web resource is currently called Jotter and it offers the Ginix platform for monitoring and managing reviews. One option is services for various services. These can be sites, platforms, applications designed for any practical use needs,
The system can perform the following actions:
- Monitors reviews of products, services and other features of services and applications. A variety of resources are studied: social networks, review sites, forums and other sources.
- The sentiment of messages is analyzed to determine negative, neutral or positive content.
- Tools and opportunities are provided to neutralize negative messages and spread positive ones to the largest possible audience.
- All information is collected and analytical reports are generated on statistics, how they affect the reputation of offers, and identify trends in consumer attitudes.
After analysis, you can decide on a review strategy and the platform will support these actions.
Work process
To use the Ginix platform, you need to perform a number of steps:
- Register, add the name of the service for which you want to study reviews.
- The company sets up monitoring using artificial intelligence and conducts a study of the network where any mention of the service is located.
- The number, tone and other characteristics of messages are determined.
- If there are positive ones, then Ginix contacts their authors, offering to replicate it on other resources.
- Each new review does not go unnoticed; the client is notified about it and the place where such a message was posted.
Using the platform is profitable; the cost of studying messages allows you to promote the service among users and take their opinions into account when developing and updating. Reviews can be placed where customers need them to improve the reputation of the service and increase its popularity.
